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Evidence Guide: BSBSMB420 - Evaluate and develop small business operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBSMB420 - Evaluate and develop small business operations

What evidence can you provide to prove your understanding of each of the following citeria?

Review and evaluate operational strategies and procedures

  1. Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives
  2. Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
  3. Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria
  4. Develop operational KPIs that align with the business plan
  5. Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop operational KPIs that align with the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement operational strategies and procedures

  1. Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets
  2. Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible
  3. Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
  4. Provide goods or services in accordance with established legal, ethical cultural and technical standards
  5. Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible
  6. Apply quality procedures to address product or service and customer requirements
Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide goods or services in accordance with established legal, ethical cultural and technical standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality procedures to address product or service and customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate business performance

  1. Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives
  2. Review and document systems and structures, with a view to more effectively supporting business performance
  3. Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
  4. Update operational policies and procedures to incorporate corrective action
Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and document systems and structures, with a view to more effectively supporting business performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update operational policies and procedures to incorporate corrective action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review business operations

  1. Review and adjust business operations to increase business success, in accordance with business goals and objectives
  2. Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives
  3. Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise
Review and adjust business operations to increase business success, in accordance with business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge